Shipping & Delivery

At Caviarra, we are committed to providing a transparent and exceptional experience from the moment you place your order until it arrives at your door. Please review our policies below to ensure a seamless delivery process.

1. Order Processing & Dispatch
Once your order is confirmed and payment is authorized, it will be meticulously prepared for dispatch within 1-2 business days. Please note that processing times may be extended during promotional periods, due to product availability, or because of unforeseen circumstances.

2. Delivery Timelines
Delivery times are estimates and commence from the date of dispatch. They vary based on your location and the selected service.

  • Standard Shipping: 7-14 business days

Please be aware that delays can occasionally occur due to factors outside of our control, including customs processing, logistical disruptions, public holidays, or adverse weather conditions.

3. Shipping Costs
As our guest, you will enjoy complimentary shipping on all orders, worldwide. No minimum order value is required, and no hidden fees will be added at checkout.

4. International Destinations
Caviarra proudly delivers to a wide range of international destinations. Should your country be unavailable for delivery, you will be notified during the checkout process.

5. Customs, Duties, & Import Taxes
For orders shipped outside of our home territory, your package may be subject to import taxes, customs duties, and fees levied by the destination country. These charges are the sole responsibility of the recipient. We strongly advise contacting your local customs authority to determine potential costs prior to purchasing.

6. Order Tracking
Upon dispatch, you will receive a confirmation email containing your tracking number and a link to monitor your shipment's journey. Please allow 24-48 hours for the tracking information to become active within the carrier's system.

7. Understanding Delivery Delays
While we make every effort to ensure timely delivery, occasional delays in the shipping network are inevitable. Caviarra cannot be held liable for delays caused by third-party carriers, customs authorities, or force majeure events. We will, however, proactively communicate any significant delays we are made aware of.

8. Lost or Damaged Shipments
We partner with reputable carriers to ensure your order arrives in perfect condition. In the rare event that your order is lost or damaged in transit, please contact us immediately at support@caviarra.com. We will initiate an investigation with the carrier and work diligently toward a resolution, which may include a replacement or refund where appropriate.

9. Shipping Address Accuracy
It is the customer's responsibility to provide a complete and accurate shipping address. Caviarra is not responsible for orders lost, delayed, or incurring additional fees due to incorrect address information. Please review your details carefully at checkout. If an error is discovered, please contact us without delay to attempt an address correction before dispatch.

10. Returns & Exchanges
For information on our policies regarding returns, exchanges, and refunds, please visit our dedicated returns & refunds page.

11. Contact Our Team
For any questions regarding your order or our shipping policies, our client services team is here to assist you.

Email: support@caviarra.com